Refund policy

Returns

We want you to be happy with your purchase from The Little White Shop. If for any reason you are not satisfied with your purchase we offer a 28 days return policy where you can return any unused item(s), in its original packaging, with tags still attached, provided that it is in a resalable condition.

Sale/discounted items need to be returned in 14 days. Gift cards and Gift Boxes are non-refundable.

Items returned outside the 28 days may be issued a store credit if approved by our customer service team prior to return. Any credits / gift cards must be used within 12 months of issue or the balance will be lost.

How Do I Return An Item?

To return an item, please ensure it is in its original condition with all tags attached. Complete the returns form included in your parcel and securely repackage your item. Returns can be sent back at your own cost using a courier of your choice. We recommend using a tracked service and retaining your proof of postage, as we cannot be held responsible for items lost in transit. Once your return has been received and approved, your refund or store credit will be processed accordingly.

Please ensure that you make a note of the tracking number when returning your parcel as we will not be responsible for lost parcels returned to us without Tracking Information.

We aim to credit your original payment method with 10 working days.

PLEASE NOTE: A Returns Handling Fee of 5% will be deducted from your return.

All delivery charges are non refundable in any circumstances - If you received free shipping for spending over a certain amount and your refund takes your total order amount under the spend threshold we reserve the right to also deduct our standard shipping fee of £4.99 from any refunds.

What is your return address?

Please return items to:

The Little White Shop

57 Fieldhouse Road

Humberston

DN36 4UJ

Can I Exchange An Item?

Unfortunately at present we do not offer exchanges. If you wish to exchange your item for an alternative size, please return your order for a full refund and reorder the required size on our website. 

Faulty / Damaged Items.

If you have received items which are damaged or faulty you must notify us within 7 days of receiving the item. Claims for damaged/faulty items will only be accepted if the item is unworn/unwashed and still has tags attached. We will not accept claims for damage caused to items that have been washed or laundered.

What items cannot be returned?

All personalised items are excluded from our returns policy. If for any reason we have made a mistake with the personalisation on your item please notify us and we will ensure that the mistake is resolved immediately. You will not be charged for return postage and we will despatch a replacement.

Rights to cancel

Under the Consumer Contracts Regulations 2014 you have the right to cancel your order within 14 days of receiving goods by notifying us in writing by email to thelittlewhiteshop@mail.com stating your name, order number and the reason for cancelling. You will be responsible for all postage costs.

Cancelled Orders

Please note that cancelled orders will incur a 10% cancellation/administration charge.